leftystringing

Privacy Policy

Lefty Stringing · Last updated Aug 5, 2026

1. Who we are

Lefty Software LLC d/b/a Lefty Stringing ("Lefty Stringing", "we", "us", "our") restrings and services tennis rackets. This explains what we do with your information when you have a racket strung by us. We are responsible for the information described here.

2. What we collect

From you, when you become a customer:

  • Your name, phone number, and email address
  • Your address, if you give us one
  • Notes we make about your preferences

About your rackets and your jobs:

  • Make, model, and how many of each you have with us
  • String and tension for mains and crosses, and any setup we record for you
  • When each racket was last strung, and its stringing history
  • What you were charged, how you paid, and whether it is paid

If you create an account (not required) to see your own rackets and jobs, we also keep your sign-in details.

We do not collect your card number. Card payments go directly to Stripe.

3. Why we keep it

  • To do the work, and to give the right racket back to the right person
  • To tell you when your racket is ready
  • To invoice you and to keep our own accounts
  • To keep your setup history, so the next job matches the last one unless you tell us otherwise

We do not sell your information, and we do not use it to advertise to you.

4. The label on your racket

Every racket we string carries a label with a link to that racket's public page. The page shows the racket's make and model, its string setup, its stringing history, and a customer number.

It does not show your name, your phone number, your email, or your address.

The link is not guessable, but it is not a password either: anyone holding your racket, or anyone you send the link to, can open that page. Tell us if you would rather we did not put a label on your racket.

5. Who else handles it

We run the shop on our own software, on our own systems, so your records stay with us. We use two outside services, and each handles your information only to provide that service:

  • Stripe processes card payments
  • Amazon Web Services delivers the emails and text messages we send you

Our site sits behind Cloudflare, which passes traffic through to us and sees the usual connection details in doing so.

We may also share information where the law requires it.

6. How long we keep it

How long we keep something depends on what it is.

  • Invoices, payments, and refunds — seven years, because tax and accounting rules require us to be able to show what we charged and what we were paid.
  • Your contact details, your rackets, and your stringing history — while you are a customer, and for one year after your last job. Then we delete them.

If you ask us to delete your details while we are still required to keep a financial record, we keep only that record and remove the rest.

Stripe keeps its own record of payments you make to us, under its own policy, and deleting your details with us does not remove those.

7. What you can ask for

You can ask us to:

  • Show you what we hold about you
  • Correct anything that is wrong
  • Delete your details, where we are not required to keep them

Email [email protected] and we will respond within 1 business day.

8. Text-message information and consent

If you ask to receive transactional text messages, we record your mobile number and information needed to document and honor your choice. This may include the date and time, staff member, verbal consent and script version, delivery of the enrollment message, your YES, STOP, or HELP replies, and your current consent status.

We use this information only to operate our transactional racket-service text program: to deliver and respond to messages, suppress messages after an opt-out, and maintain consent records. Amazon Web Services and mobile carriers process messages as service providers.

We do not sell, rent, or share mobile opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes. If you opt out, we may retain a suppression record so that we continue to honor your request.

9. Children

Our service is for adults. If a player is under 18, a parent or guardian should be our customer and give us the contact details.

10. Changes

We may update this policy. The current version is always on this page, and the date above is when it last changed.

11. Contact

Lefty Stringing 5151 51st Ln W Bradenton, FL 34210

[email protected] · 985-630-9070